TY  - BOOK
AU  - Dunbar,Alf
TI  - "Just looking thanks!": the straight-forward guide to creating brilliant customer service 
SN  - 9781412094139 (pbk.) :
AV  - HF5415.5 
U1  - 658.8 23
PY  - 2006///]
CY  - Victoria, BC
PB  - Trafford Publishing
KW  - Customer relations
KW  - Business and Management
KW  - ukslc
ER  -